Public Service & Citizen Aspiration Mobile App
1. Masalah & Tantangan Klien
Citizens faced difficulties reporting infrastructure and environmental issues instantly, while the manual ticket processing flow lacked transparency for public visibility.
2. Solusi Rekayasa Kami
Built a cross-platform mobile application for citizens to upload reports with photo attachments and GPS tagging, paired with a centralized dispatcher admin panel for government departments.
3. Langkah Implementasi
Focused on high-accuracy GPS routing and lightweight interfaces. System secured integration with municipal identity registries to validate reporting accounts securely.
4. Dampak & Hasil Akhir
Downloaded by over 50,000 users in 3 months. Public infrastructure repair response shortened from 7 days to 36 hours. General satisfaction with city performance increased significantly.
Detail Proyek
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